Refunds

Refunds, in plain words.

Last updated: 17 October 2026. If something goes wrong with an order, we will make it right.

Who takes the payment

Payments are taken by Dodo Payments, the merchant of record. They handle your receipt and the tax, and their own refund rules can apply too. Refunds go back to the payment method you used.

The 14-day promise

If a platform claims, mutes or blocks a post that uses a licensed song, and we cannot clear it within 14 days of you telling us, you get a full refund.

The Creator Pass

If you are charged for the Pass and have not downloaded any album since that charge, write to us within 14 days of it and we refund it in full.

Cancelling stops the next charge, and your Pass keeps working until the end of the period you have paid for. Apart from the rule above, we do not refund a period you have already started.

Other refunds

A digital file cannot be returned, so we do not refund just because you changed your mind. We do refund when something is wrong with the order: the file does not work, you were charged twice, or what you got does not match the page.

How to ask

Write to support@neuralrhythms.io with your order number and a line about what went wrong.

Please write to us before you open a chargeback with your bank. It is faster for both of us.

Your rights

Your rights under consumer law where you live are not affected by this page.